1. May I know how to check the credit balance in my current Sim Card?
我要如何检查余额?
Balance credit通话余额: *133#
Data Internet上网余额: *134#
Tune Talk Menu 目录: *888#
2. If my level 2 member disactivated the line, do I still entitle for the Level-3 commission top up and so on?
如果我的第二代已不再使用Tone Excel (不活跃),那么我的第三代的佣金还继续拥有吗?
Yes. You can still enjoying the benefits and commission top up for the rest of the level, there is no affect on you.
当然有。您同样继续享受Tone Excel 的好处及三代佣金。这将对您没有任何影响。
3. I already done port in for my current line before, is it possible to do port-in again in order to change my number? 我已经做过一次的Port in, 我还可不可以再做Port in 呢?
Yes, you can do it. But you have to wait for 48 hours in order to change to the number that you want
可以。不过您必须等48小时Port In 成功后,才再作多一次的Port in到您想要的号码。
4. Is it the register name must be same as the beneficiary name? 注册名称必须相同受益人名称吗?
No. It is not necessary. As long as you provide the photocopy IC and fill up the beneficiary form, then submit to your support service centre, they will change for you immediately.
未必。只要您提供的身份证复印一份,并填写受益人的表格,然后提交到客户服务中心,他们会立即为你改变。
联络:03-27803868
Email/ 电邮:[email protected]
5. How to apply and check our Tune Insurance PA RM100k status? 如何申请和检查我们的个人保险 RM100k状态?
All Tune Talk subscribers who Top Up a minimum of RM50 each month and remain in Active status are automatically covered. You may click the below link and key in you IC to check the status.
所有Tune Talk 的用户每个月充值最低RM50 或以上,并保持在活跃状态,那您是自动受保的。你可以点击下面的网站,并输入您的身份证号码检查状态。
http://www.tunetalk.com/my/Aboutus/whyTTPAinsurancheck
SMS "PA STATUS" TO 2222
P/S 注意: There is a 60 days "Cooling-off" period from the day you activate your Tune Talk SIM before you are eligible for coverage.每份保单都有60天的"冷却期”,从您启动您的SIM Card 的第61天算起,您的保单将自动受保。
6. How can I register in Tune Talk Selfcare? 我要如何在Tune Talk Selfcare 网站登记?
- Go to website 浏览网站 www.tunetalk.com
- Click "SELF CARE LOG IN" (ON YOUR RIGHT TOP) 在您的右上角,点击 “SELF CARE LOG IN"
- See the "Forgot Username/ Password", then click " CLICK HERE" .
看见 ”Forgot Username/ Password"的旁边点击“CLICK HERE"
我要如何检查余额?
Balance credit通话余额: *133#
Data Internet上网余额: *134#
Tune Talk Menu 目录: *888#
2. If my level 2 member disactivated the line, do I still entitle for the Level-3 commission top up and so on?
如果我的第二代已不再使用Tone Excel (不活跃),那么我的第三代的佣金还继续拥有吗?
Yes. You can still enjoying the benefits and commission top up for the rest of the level, there is no affect on you.
当然有。您同样继续享受Tone Excel 的好处及三代佣金。这将对您没有任何影响。
3. I already done port in for my current line before, is it possible to do port-in again in order to change my number? 我已经做过一次的Port in, 我还可不可以再做Port in 呢?
Yes, you can do it. But you have to wait for 48 hours in order to change to the number that you want
可以。不过您必须等48小时Port In 成功后,才再作多一次的Port in到您想要的号码。
4. Is it the register name must be same as the beneficiary name? 注册名称必须相同受益人名称吗?
No. It is not necessary. As long as you provide the photocopy IC and fill up the beneficiary form, then submit to your support service centre, they will change for you immediately.
未必。只要您提供的身份证复印一份,并填写受益人的表格,然后提交到客户服务中心,他们会立即为你改变。
联络:03-27803868
Email/ 电邮:[email protected]
5. How to apply and check our Tune Insurance PA RM100k status? 如何申请和检查我们的个人保险 RM100k状态?
All Tune Talk subscribers who Top Up a minimum of RM50 each month and remain in Active status are automatically covered. You may click the below link and key in you IC to check the status.
所有Tune Talk 的用户每个月充值最低RM50 或以上,并保持在活跃状态,那您是自动受保的。你可以点击下面的网站,并输入您的身份证号码检查状态。
http://www.tunetalk.com/my/Aboutus/whyTTPAinsurancheck
SMS "PA STATUS" TO 2222
P/S 注意: There is a 60 days "Cooling-off" period from the day you activate your Tune Talk SIM before you are eligible for coverage.每份保单都有60天的"冷却期”,从您启动您的SIM Card 的第61天算起,您的保单将自动受保。
6. How can I register in Tune Talk Selfcare? 我要如何在Tune Talk Selfcare 网站登记?
- Go to website 浏览网站 www.tunetalk.com
- Click "SELF CARE LOG IN" (ON YOUR RIGHT TOP) 在您的右上角,点击 “SELF CARE LOG IN"
- See the "Forgot Username/ Password", then click " CLICK HERE" .
看见 ”Forgot Username/ Password"的旁边点击“CLICK HERE"
- Choose the "Forgot Password", then key in your " IC number or Passport number" & "Your Tune Talk Number"
点击”ForgotPassword" 后,输入“身份证/护照号码”与您的“TuneTalk 电话号码”
- Click "RESET PASSWORD", after that the temporary ID will send to your Tune Talk Number.
不久您将会收到一封简讯给您暂时性的密码,过后再登入SELFCARE LOG IN 去更改您的新密码。
P/S: After you receive the temporary ID, kindly log in SELFCARE LOG IN with your IC/ Passport number and Temporary ID. Once you successfully log in, please change your NEW PASSWORD immediately.
注意:当您收到暂时性的密码后,再到SELFCARE LOG IN 输入您的身份证/护照号码及暂时性的密码。当您成功登入后,请马上更改您要的新密码。
7. What is the usage of Tune Talk Website? 请问Tune Talk Selfcare 有什么用处?
a) Choose your preference numbers 选择更改您喜欢的号码?
After your activation of your Sim Card, you can change your preference number within 24 hours for Free of Charge. After 24 hours. there is a surcharge of RM5 will be auto deducted from your credit.
当您启动Sim Card 后的24小时内更换您想要的号码,那是免费的。不过,24小时后您再更换,那您就得付费RM5.00。这将从自动您手机的余额内扣除。
a) Choose your preference numbers 选择更改您喜欢的号码?
After your activation of your Sim Card, you can change your preference number within 24 hours for Free of Charge. After 24 hours. there is a surcharge of RM5 will be auto deducted from your credit.
当您启动Sim Card 后的24小时内更换您想要的号码,那是免费的。不过,24小时后您再更换,那您就得付费RM5.00。这将从自动您手机的余额内扣除。
b) Check your call/ sms/ data usage records, check balance 您可检查您的通话时间或记录/短讯发送记录/上网费用,检查余额等等。
You can print out all the transactions from Self Care too. 同时您也可以从Self Care打印出这一些的记录。
You can print out all the transactions from Self Care too. 同时您也可以从Self Care打印出这一些的记录。
8. Is the postpaid user can join this Tone Excel Program? Is the handphone number can maintain the same (port in)? 月付用户可以加入Tone Excel?那么手提电话号码可以保持相同的吗 ?
Yes. But you have to fulfill the following requirement: 是可以的。但你必须满足以下要求:
a) Paid the outstanding bill up to date 把目前的账单给付清
b) Name and IC number must be the same person for the registration 姓名和身份证号码必须是同一个人注册
c) Must be individual line. If there is a supplementary line, kindly proceed to the centre (Maxis, Digi, Umobile, Celcom, etc) to change it to prepaid 必须是单独的线。如果有辅助线,请前往客户中心( 如Maxis,Digi , Umobile ,Celcom 等),将它改为预付费配套
d) If it is under contract, you have to pending until the contract expired or else you do have to bear the penalty. Which we are not encourage it. We advice that you can open a line in Tone Excel, meanwhile every month just top up RM20, in order to enjoy the commission scheme. Once the contract end, then you can do port in to Tone Excel line immediately. 如果您的电话配套是有合约在身的,你必须等待直到合同到期才可以把号码给转到Tone Excel ,否则你就必须承担违约金。我们不鼓励这样做。我们建议您可以在Tone Excel开一条线,同时每月只需充值20令吉,以享受Tone Excel 会员的计划及好处。一旦合同结束后,那么你就可以把号码转到Tone Excel的线上。
9. Is Tone Excel has Postpaid Plan? Tone Excel 有月付配套吗?
No. Tone Excel only have prepaid plan 没有。Tone Excel 只有预付配套。
10. Is Tune Talk sim card holder can join this program? How about the credit balance and big points are still maintain the same? Tune Talk SIM卡持有人可以加入此计划?那么剩下的余额及累积分数依旧保持不变吗?
Yes. Tune Talk sim card holder can join us as normal procedure. Your can remain the same number. Credit balance and big points are transferable. 当然可以。Tune Talk SIM卡持有人只要跟着我们的正常程序加入就可以了。您可以保持同样的电话号码。余额和累积分数是直接的转让到Tone Excel Sim Card 里。
11. What is MNP? 什么是MNP?
Mobile Number Portability or we called Port In 电话号码转让(转台)的意思
12. Is the credit balance in Tone Excel is transferable? Tone Excel余额可以转让吗?
Yes. There is 2 types of denomination, RM3 and RM5 from Tune Talk to Tune Talk. Each time of transaction is subject to RM0.50 charges. 是可以的。有2种价额,RM3 及 RM5。每次转让需付RM0.50收费。
Steps 步骤:
- Dial *111# 拨打 *111#
- Choose No.3 (Credit) 选择3
- Choose No.2 (Transfer) 选择2
- Enter the handphone number accordingly and press"*", and follow by RM3 or RM5. (Example: 0105550000*5, press Send) 把电话号码输入以后再按 “*”,接着RM3 或 RM5,再按"发送“
13. If myself or my prospect don't have bank account in Malaysia, what should we do? 如果我或者我的顾客在马来西亚没有银行账户,我们应该怎样做?
You can used 3rd party bank account. You have to download the form from below link:-
您可以使用第三方的银行账户。你可以从以下的网站下载表格:-
www.toneexcel.com
- go to "PLANS"
- Click "DOWNLOADS"
- Click "Tone Excel Forms (Third Party Bank Account)"
Once you completed the form, you may send to [email protected] or fax to 03-90540278.
Kindly give a call to HQ Tone Excel, in order to make sure they are receive your email or fax.
当您把表格填写后,再把它电邮寄到 [email protected] 或者传真到03-90540278。尽可能拨电到总部,确认他们真的收到您的表格。
HQ Contact总部电话: 010-5000969
14. How can I make redemption on my points? 我要如何兑换累积分数?
You can redeem the points thru: 您可以到以下网站兑换:
shop.tunetalk.com
- Press *133# to check your points balance 拨打*133# 以检查您的累积分数
- Click "Redeem Now" to redeem your favourite item 按“Redeem Now",选择您要的产品
- Key in your Self Care login credentials for verification purposes 登入Self Care网站
- Select your preferred mobile number for redemption 选择您的电话号码
- Make sure your delivery address, email address and IC are correctly enter before proceed to payment 确保您的邮寄地址,电邮地址, 身份证号码是对的,然后才作付款。
- A confirmation email will send to your email address once payment is complete. 确认邮件将发送到您的电子邮件地址,一旦付款就完成了。
Yes. But you have to fulfill the following requirement: 是可以的。但你必须满足以下要求:
a) Paid the outstanding bill up to date 把目前的账单给付清
b) Name and IC number must be the same person for the registration 姓名和身份证号码必须是同一个人注册
c) Must be individual line. If there is a supplementary line, kindly proceed to the centre (Maxis, Digi, Umobile, Celcom, etc) to change it to prepaid 必须是单独的线。如果有辅助线,请前往客户中心( 如Maxis,Digi , Umobile ,Celcom 等),将它改为预付费配套
d) If it is under contract, you have to pending until the contract expired or else you do have to bear the penalty. Which we are not encourage it. We advice that you can open a line in Tone Excel, meanwhile every month just top up RM20, in order to enjoy the commission scheme. Once the contract end, then you can do port in to Tone Excel line immediately. 如果您的电话配套是有合约在身的,你必须等待直到合同到期才可以把号码给转到Tone Excel ,否则你就必须承担违约金。我们不鼓励这样做。我们建议您可以在Tone Excel开一条线,同时每月只需充值20令吉,以享受Tone Excel 会员的计划及好处。一旦合同结束后,那么你就可以把号码转到Tone Excel的线上。
9. Is Tone Excel has Postpaid Plan? Tone Excel 有月付配套吗?
No. Tone Excel only have prepaid plan 没有。Tone Excel 只有预付配套。
10. Is Tune Talk sim card holder can join this program? How about the credit balance and big points are still maintain the same? Tune Talk SIM卡持有人可以加入此计划?那么剩下的余额及累积分数依旧保持不变吗?
Yes. Tune Talk sim card holder can join us as normal procedure. Your can remain the same number. Credit balance and big points are transferable. 当然可以。Tune Talk SIM卡持有人只要跟着我们的正常程序加入就可以了。您可以保持同样的电话号码。余额和累积分数是直接的转让到Tone Excel Sim Card 里。
11. What is MNP? 什么是MNP?
Mobile Number Portability or we called Port In 电话号码转让(转台)的意思
12. Is the credit balance in Tone Excel is transferable? Tone Excel余额可以转让吗?
Yes. There is 2 types of denomination, RM3 and RM5 from Tune Talk to Tune Talk. Each time of transaction is subject to RM0.50 charges. 是可以的。有2种价额,RM3 及 RM5。每次转让需付RM0.50收费。
Steps 步骤:
- Dial *111# 拨打 *111#
- Choose No.3 (Credit) 选择3
- Choose No.2 (Transfer) 选择2
- Enter the handphone number accordingly and press"*", and follow by RM3 or RM5. (Example: 0105550000*5, press Send) 把电话号码输入以后再按 “*”,接着RM3 或 RM5,再按"发送“
13. If myself or my prospect don't have bank account in Malaysia, what should we do? 如果我或者我的顾客在马来西亚没有银行账户,我们应该怎样做?
You can used 3rd party bank account. You have to download the form from below link:-
您可以使用第三方的银行账户。你可以从以下的网站下载表格:-
www.toneexcel.com
- go to "PLANS"
- Click "DOWNLOADS"
- Click "Tone Excel Forms (Third Party Bank Account)"
Once you completed the form, you may send to [email protected] or fax to 03-90540278.
Kindly give a call to HQ Tone Excel, in order to make sure they are receive your email or fax.
当您把表格填写后,再把它电邮寄到 [email protected] 或者传真到03-90540278。尽可能拨电到总部,确认他们真的收到您的表格。
HQ Contact总部电话: 010-5000969
14. How can I make redemption on my points? 我要如何兑换累积分数?
You can redeem the points thru: 您可以到以下网站兑换:
shop.tunetalk.com
- Press *133# to check your points balance 拨打*133# 以检查您的累积分数
- Click "Redeem Now" to redeem your favourite item 按“Redeem Now",选择您要的产品
- Key in your Self Care login credentials for verification purposes 登入Self Care网站
- Select your preferred mobile number for redemption 选择您的电话号码
- Make sure your delivery address, email address and IC are correctly enter before proceed to payment 确保您的邮寄地址,电邮地址, 身份证号码是对的,然后才作付款。
- A confirmation email will send to your email address once payment is complete. 确认邮件将发送到您的电子邮件地址,一旦付款就完成了。
15. If I am a Tone Plus member, can I change to Tone Excel? Is the number, balance of Big Points and credit balance in Tone Plus can remain the same or transferable? 如果我是一个Tone Plus会员,我可以改为Tone Excel 的成员吗? 那么我在Tone Plus 的余额及累积分数可以保持不变或转让吗?
The number in Tone Plus you can remain the same but you have to go to Celcom centre, to change your Tone Plus to Celcom 1st, then only register in Tone Excel. 电话号码可以保持不变,但你必须去Celcom,把您的Tone Plus 改为Celcom 的线,再注册在Tone Excel.
The credit balance and big points are not transferable (burned) as it is under the same company. 您的余额及累积分数将作废,只因它们是同一家公司。
16. Can I change the Tone Excel registration name to other persons? 我可以把在Tone Excel 注册的名称改为他人吗?
No, you cannot do that. 是不可以的。
17. Is the credit transferred consider top up value? 转让的余额可以当作充值吗?
No. You can transfer the credit to your friends or family but it not top up value. Therefore no top up commission accounted for you. 不可以。您可以把余额转让给他人,不过这不属于充值。因此,转让余额并不会有佣金计算给您。
18. Why I unable to do Port In to my Tone Excel sim card? 为什么我无法把我的电话号码转到Tone Excel 的电台?
There are 4 possibilities: 四大可能性:
a) You still have outstanding balance which not settle up to date => Go and settle the outstanding bill
您还没把您的未清帐单给还清 =〉把帐单给还清
b) Name and IC registered for the both lines are not the same => Go to the customer service (Maxis, Digi, Celcom, etc) and check and make sure the IC and name are registered under the same name
名称和I身份证注册的两条线是不一样的= >转到客户服务( Maxis,Digi ,Celcom等),检查并确保身份证号码和名称是用同名注册的。
c) You still have contract with your current Telco => Make sure the contract end then only do Port In.
你仍然与目前的电讯公司有合约在身= >确保合同结束,再来转台
d) You have supplementary lines => Go to customer service and change it to individual line.
After recheck everything, then resubmit for Port In again.
你有辅助线= >去为客户服务,并更改为个人户口。 复检一切后,然后再次重新提交转台。
19. When is the commission payout make for every month? 佣金是在什么时候支出?
Fast track bonus A (recruit from 1st- 15th of the month) - 31st of the month
Fast track bonus B (recruit from 16th - 31st of the month) - 11th of the following month
Top up commission - 21st of the month (Min RM30 in ewallet 最少 RM30 或以上)
Commission are paid by Tone Excel Sdn. Bhd. Each payout done is subject to RM3.00 for transaction fee.
做每个支出是受RM3.00的交易费。
20. How is the line coverage for Tone Excel ? Tone Excel 的讯号好吗?
Tone Excel is using TuneTalk as Service Provider. Tune Talk is using the infrastructure from Celcom and 38% of shares from Tune Talk is hold by Celcom.
Therefore, the places with coverage for Celcom is the same as for Tune Talk.
Tune Talk 是Tone Excel 的服务提供商。而Tune Talk 是利用Celcom 的基础设施。也因此,Celcom 拥有了38%的股权在Tune Talk. Celcom 电讯台所覆盖的地方都会有Tune Talk 的讯号。
21. For the minimum top up of RM20, have to be done one time off or accumulated? 对于最低充值RM20 ,都要做一次过或累积?
You can do in both ways. As long as top up minimum RM20 in a month, you are eligible for the commission top up.
您可以以两种方式做。只要在一个月内充值最低20令吉,你有资格获得充值佣金。
22. After I joined this program, what should I do? 我加入了这个计划之后,我应该怎么办做?
You just do sharing with your friends, family members, colleagues, neighbours, etc. When meet people, just do a sharing. 你可以开始和你的朋友,家人,同事,邻居等分享有关计划。当遇到身边的每一个人,都做一个分享。
23. How can I do the promotion on Tone Excel? 我要怎样做宣传?
You can do it in 2 ways:-有两种方式:-
a) Online 上网
Use website or social network like Facebook, Wechat, Instragram, Email, etc 利用社交网站
b) Offline 不靠网络方式
Just share with your friends and family members when meet up for gathering and so on. Explain the 8 benefits to them and let them know about the opportunity to have passive income in this business. Give the leaflet, flyer, booklet, etc in order for them to have more understanding about this program.
与您的朋友和家人聚会见面时顺便分享。说明8利益,并让他们了解的机会,有被动收入的一门生意。给予传单,小册子等,以便让他们对这个项目更多的理解。
The number in Tone Plus you can remain the same but you have to go to Celcom centre, to change your Tone Plus to Celcom 1st, then only register in Tone Excel. 电话号码可以保持不变,但你必须去Celcom,把您的Tone Plus 改为Celcom 的线,再注册在Tone Excel.
The credit balance and big points are not transferable (burned) as it is under the same company. 您的余额及累积分数将作废,只因它们是同一家公司。
16. Can I change the Tone Excel registration name to other persons? 我可以把在Tone Excel 注册的名称改为他人吗?
No, you cannot do that. 是不可以的。
17. Is the credit transferred consider top up value? 转让的余额可以当作充值吗?
No. You can transfer the credit to your friends or family but it not top up value. Therefore no top up commission accounted for you. 不可以。您可以把余额转让给他人,不过这不属于充值。因此,转让余额并不会有佣金计算给您。
18. Why I unable to do Port In to my Tone Excel sim card? 为什么我无法把我的电话号码转到Tone Excel 的电台?
There are 4 possibilities: 四大可能性:
a) You still have outstanding balance which not settle up to date => Go and settle the outstanding bill
您还没把您的未清帐单给还清 =〉把帐单给还清
b) Name and IC registered for the both lines are not the same => Go to the customer service (Maxis, Digi, Celcom, etc) and check and make sure the IC and name are registered under the same name
名称和I身份证注册的两条线是不一样的= >转到客户服务( Maxis,Digi ,Celcom等),检查并确保身份证号码和名称是用同名注册的。
c) You still have contract with your current Telco => Make sure the contract end then only do Port In.
你仍然与目前的电讯公司有合约在身= >确保合同结束,再来转台
d) You have supplementary lines => Go to customer service and change it to individual line.
After recheck everything, then resubmit for Port In again.
你有辅助线= >去为客户服务,并更改为个人户口。 复检一切后,然后再次重新提交转台。
19. When is the commission payout make for every month? 佣金是在什么时候支出?
Fast track bonus A (recruit from 1st- 15th of the month) - 31st of the month
Fast track bonus B (recruit from 16th - 31st of the month) - 11th of the following month
Top up commission - 21st of the month (Min RM30 in ewallet 最少 RM30 或以上)
Commission are paid by Tone Excel Sdn. Bhd. Each payout done is subject to RM3.00 for transaction fee.
做每个支出是受RM3.00的交易费。
20. How is the line coverage for Tone Excel ? Tone Excel 的讯号好吗?
Tone Excel is using TuneTalk as Service Provider. Tune Talk is using the infrastructure from Celcom and 38% of shares from Tune Talk is hold by Celcom.
Therefore, the places with coverage for Celcom is the same as for Tune Talk.
Tune Talk 是Tone Excel 的服务提供商。而Tune Talk 是利用Celcom 的基础设施。也因此,Celcom 拥有了38%的股权在Tune Talk. Celcom 电讯台所覆盖的地方都会有Tune Talk 的讯号。
21. For the minimum top up of RM20, have to be done one time off or accumulated? 对于最低充值RM20 ,都要做一次过或累积?
You can do in both ways. As long as top up minimum RM20 in a month, you are eligible for the commission top up.
您可以以两种方式做。只要在一个月内充值最低20令吉,你有资格获得充值佣金。
22. After I joined this program, what should I do? 我加入了这个计划之后,我应该怎么办做?
You just do sharing with your friends, family members, colleagues, neighbours, etc. When meet people, just do a sharing. 你可以开始和你的朋友,家人,同事,邻居等分享有关计划。当遇到身边的每一个人,都做一个分享。
23. How can I do the promotion on Tone Excel? 我要怎样做宣传?
You can do it in 2 ways:-有两种方式:-
a) Online 上网
Use website or social network like Facebook, Wechat, Instragram, Email, etc 利用社交网站
b) Offline 不靠网络方式
Just share with your friends and family members when meet up for gathering and so on. Explain the 8 benefits to them and let them know about the opportunity to have passive income in this business. Give the leaflet, flyer, booklet, etc in order for them to have more understanding about this program.
与您的朋友和家人聚会见面时顺便分享。说明8利益,并让他们了解的机会,有被动收入的一门生意。给予传单,小册子等,以便让他们对这个项目更多的理解。